Refund policy

Most of our items are eligible for our 30-day refund policy. If your product is received out of the box faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping. 

Please contact us to be given your Return Merchandise Authorization Number. Please write this on the posting label. 

Please email contact us on the contact page with your refund claim with all the details.

* To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the ORIGINAL packaging. 
* To complete your return, we require a receipt or proof of purchase.
* To be eligible, the item must be faulty or damaged when received. We do not accept refunds if you change your mind.
* Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards
* Some health and personal care items
* CD, DVD, software, video game or any digital card that has been opened.
* Any item that has clearly been used and is not in its original condition , wilfully damaged or is missing any supplied parts.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received inspected to meet our policy , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within the required number of days to complete processing. Please be aware most of the processing will be handled by YOUR payment provider and is NOT controlled by us.

Late or missing refunds (if applicable)
If you haven’t received a refund within a reasonable processing time, first check your bank account again and then contact your credit card company. It may take some time before your refund is officially processed. There is often some processing time before a refund is completed. Contact your bank if needed. 

If you’ve done all of this and you still have not received your refund in good time, please contact us on our contact page with your contact and purchase details.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged on receipt. If you wish to exchange it for the same item, then please just send us a message from the contact page with your contact information & purchase details.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item that’s equivalent in cost to over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we are unable to  guarantee receipt of your returned item.